Questions families ask us
Everything you need to know before you start.
The service
Is the service really free?
Yes. All Care Homes is 100% free for families, with no hidden fee and no commitment. Our partner homes fund the service when a resident moves in. You will not spend a single pound with us at any point of the search.
How quickly will I receive my list?
An adviser gets in touch shortly after you send the form, usually the same working day, to confirm what you need. Your personalised list of homes with a place available follows, most often within 24 hours.
What happens after I send the form?
A dedicated adviser calls you to understand the situation: the level of care needed, the area, the timing and the budget. They then send a short list of suitable homes with prices and vacancies, and arrange visits with the homes you want to see. They stay available for questions until the move.
What happens to my personal data?
Your details are used to prepare your list and are shared only with the homes you choose to contact. They are processed under UK GDPR. You can ask us to correct or delete them at any time by writing to the address in our privacy policy.
Choosing a home
What is the difference between a care home and a nursing home?
A care home (residential care) provides accommodation, meals and help with daily living: washing, dressing, medication, company. A nursing home does the same with registered nurses on site around the clock, for people with medical needs that require nursing care. If you are not sure which one is right, tell us in the form and your adviser will help you decide.
Are the homes inspected?
Every care home and nursing home in England is registered and inspected by the Care Quality Commission (CQC), which rates them Outstanding, Good, Requires improvement or Inadequate. We only work with homes we have selected for their standards, and your adviser can point you to the latest inspection report for each home on your list.
How is a care home paid for?
Three routes exist: self-funding, local authority funding after a financial assessment, and NHS Continuing Healthcare for people whose needs are primarily health-related. Many families combine them. Your adviser will explain which one applies to your situation and what to ask the council or the NHS.
Can you help urgently, for example after a hospital stay?
Yes. Tell us in the form that you need a place in less than a month. Your adviser concentrates the search on homes with a room available right now and can arrange a visit within days.